Terms of Service


1. Scope
2. Contracting party
3. Offer and conclusion of contract
4. Contractual text
5. Right of withdrawal
6. Prices and shipping costs
7. Delivery
8. Payment
9. Retention of title
10. Warranty


For all deliveries of Z-E-D Susan Richter to consumers (§ 13 BGB), these terms and conditions apply.


The purchase contract is concluded with:

Susan Richter
Am Silberberg 6
53909 Zülpich
You can reach our customer service for questions, complaints and complaints weekdays from 9: 00h to 18:00 clock by e-mail info@edelstahldesignshop.de


3.1 The presentation of the products in the online shop does not constitute a legally binding offer, but a request to place an order. All offers are valid “while supplies last”, unless otherwise noted in the products. Errors excepted.

3.2 By clicking on the button “Submit order” in the last step of the order process you make a binding order of the goods contained in the shopping cart. The purchase contract is concluded when we accept your order by an order confirmation by e-mail immediately after receiving your order.


The contract text is stored on our internal systems. The general terms and conditions can be viewed at any time on this page. The order data and the terms and conditions will be sent to you via email. After completion of the order, the text of the contract is no longer accessible via the Internet for security reasons.


Consumers (§ 13 BGB) have a legal right of withdrawal.

You can cancel your contract within two weeks without giving reasons in writing (for example letter, fax, e-mail) or by returning the goods. The period begins at the earliest with receipt of this instruction. To maintain the cancellation period, the timely dispatch of the revocation or the thing is sufficient. The revocation must be sent to:


Susan Richter
Am Silberberg 6
53909 Zülpich

consequences of Withdrawal
In the case of an effective cancellation, the mutually received benefits shall be returned and any benefits (such as interest) incurred. If you can not give us back the service received in whole or in part or only in a deteriorated condition, you may have to pay us compensation. This does not apply to the surrender of goods if the deterioration of the item is solely attributable to its examination – as would have been possible in a shop, for example. Incidentally, you can avoid the obligation to pay compensation by not using the item as your property and refraining from anything that affects its value. Transportable items are to be sent back. Non-parcels are picked up at your place. You have to bear the cost of the return, if the delivered item corresponds to the ordered and if the price of the item to be returned does not exceed an amount of 40 euros or if you are at a higher price of the item at the time of withdrawal has not received the consideration or a contract agreed partial payment. Otherwise, the return is free for you. Obligations for the reimbursement of payments must be fulfilled within 30 days after dispatch of their revocation declaration.

End of revocation


6.1 The prices stated on the product pages include VAT and other price components.

6.2 The shipping costs depend on the quantity of the goods ordered and the shipping method and will be clearly communicated to you before submission of your binding order. You can find an overview on the shipping page.


7.1 Delivery is within Be / NL / Lux and Austria. ( Other countries on request )

7.2 We refer to the general delivery times on the respective product page.


8.1 Payment is made by cash on delivery, invoice, bank transfer, direct debit or credit card.

8.2 When selecting the payment method in advance, we will give you our bank details in the order confirmation and deliver the goods after receipt of payment.

8.3 You are only entitled to set-off if your counterclaims are legally established by a court or undisputed or have been acknowledged in writing by us.

8.4 You can only exercise a right of retention if the claims result from the same contractual relationship.


Until full payment, the goods remain our property.


The warranty is subject to legal regulations.